Get in touch
Email is how you reach us, and it goes to a person.
Email support
Stakk is run by one person, so there is no phone line and no live chat. Include your Stakk username, and for anything about an order the order or receipt reference - it usually means we can answer in one reply instead of three.
help@stakk.storeEvery email is read and answered in the order it arrives. We don't set a fixed response time for general questions, because we would rather not promise one we can't keep. Where our policies do commit to a deadline we keep to it: privacy requests are answered within 30 days, and appeals against an enforcement action within 10 business days.
Who to email
Stakk is the platform. The creator is the seller. That split decides who can actually help you.
Bought something
Every sale on Stakk is made by the creator, not by Stakk. The creator is the seller, holds the money, and sets their own refund policy - so contact them first, using the details on their store or your receipt.
If you can't reach them, email us and we will do what we can to put you in touch.
Something wrong on Stakk
Email us directly about anything the platform owns: account and login trouble, a page or payout that is misbehaving, a store breaking our acceptable use policy, and copyright or trademark complaints.
We can act on the platform. We cannot refund a creator's sale on their behalf.
Privacy, terms and policy questions: read the Stakk legal policies.
Thinking about selling? One plan, no monthly fees - from 10% + $0.50 per transaction, processing included. See pricing.
Stakk is operated by NATHAN FIELD, sole trader, trading as STAKK STORE. ABN 17 554 332 317. Australia.